Advise health insurance plans using AI Chatbot
HD in Software Engineering
Tsing Yi
Information Technology
Technologies / Project Domains
Artificial Intelligence
Business Area
Information Technology
Project Authors
Chan Wing Yung , Wong Hiu Hong , Cheung Chiu Hei
Project Supervisors
Peter Lau
If you are looking for an insurance plan suitable for you and/or your family, the first thing is you need to talk to an insurance broker or agent to find out what possible plans are available in the market. And you might have come across the following:
“Thank you for your call. Unfortunately, our office is closed. Our product advisors are available from 9 am to 6 pm Monday to Friday. Please call again and we would be glad to assist you.”
“Thank you for your call. All our product advisors are currently busy with other customers. Please call back in a few minutes.”
The above problems can all be eliminated with the introduction of a professional chatbot dedicated to helping clients select health insurance plans most suited for their needs. That was the background of this project – to help clients to select the most appropriate health insurance plan at which professional advice can be provided anytime, anywhere.
The project goes further with an automated solution to streamline customer service operations workflow in view of increasing operational efficiencies, reducing manpower costs, enhancing service quality, and ultimately, increasing profit for the company.